The Consumer guide tells you what a registered migration agent does. It also outlines the rules they must follow when they are helping you.
About the Consumer guide
The guide tells you the standards and rules a registered migration agent must follow. This includes:
- how they give you immigration assistance
- the services they provide
- their service agreement, charging and invoice requirements.
The guide also tells you how you can complain if you are not happy with a registered migration agent.
Details of these rules and more are in the
Consumer guide.
As of July 2025, the Consumer guide is available in four additional languages: Fijian, Samoan, Tetum and Tongan.
The Consumer guide in your language
