Consumer guide

​​​The Consumer guide tells you what a registered migration agent does. It also outlines the rules they must follow when they are helping you.

About the​​ Consumer guide

The guide tells you the standards and rules a registered migration agent must follow. This includes:

• how they give you immigration assistance
• the services they provide
• their service agreement, charging and invoice requirements.​
  

The guide also tells you how you can complain if you are not happy with a registered migration agent.

Details of these rules and more are in the Consumer guide.

As of July 2025, the Consumer guide is available in four additional languages: Fijian, Samoan, Tetum and Tongan.

The Con​sumer guide in your language​

Consumer guide - Amharic

Consumer guide - Arabic

Consumer guide - Bengali

Consumer guide - Burmese

Consumer guide - Chinese simplified

Consumer guide - Chinese traditional

Consumer guide - Dari

Consumer guide - Dinka

Consumer guide - Farsi

Consumer guide - Fijian

Consumer guide - Filipino

Consumer guide - French

Consumer guide - German

Consumer guide - Greek

Consumer guide - Hindi

Consumer guide - Indonesian

Consumer guide - Italian

Consumer guide - Japanese

Consumer guide - Karen

Consumer guide - Khmer

Consumer guide - Korean

Consumer guide - Kurdish

Consumer guide - Malay

Consumer guide - Nepali

Consumer guide - Portuguese

Consumer guide - Russian

Consumer guide - Samoan

Consumer guide - Sinhalese

Consumer guide - Spanish

Consumer guide - Swahili

Consumer guide - Tamil

Consumer guide - Tetum

Consumer guide - Thai

Consumer guide - Tigrinya

Consumer guide - Tongan

Consumer guide - Turkish

Consumer guide - Urdu

Consumer guide - Vietnamese