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Steps to choose a registered migration agent
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To complain about a registered migration agent
Before you make a complaint
Things you should consider before making a complaint with us.
Make a complaint about a registered migration agent
To lodge a complaint about your registered migration agent, you must complete our online complaints form.
Complaint outcomes
Once you make a complaint about a registered migration agent, we will investigate and decide whether to discipline them.
Other agencies that handle complaints
There are agencies that can help with refunds or financial disputes.
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