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Steps to choose a registered migration agent

Other agencies that handle complaints

​​​​​If you cannot resolve a financial dispute with your registered migration agent, you can seek help from a tribunal or local court. Local courts can order an agent to make a refund.

Where to apply for a refund

States and territories with special tribunals

Some states and territories have special tribunals that help settle financial disputes.

You should apply to the tribunal in the state or territory in which you made the contract with your registered migration​ agent.

The tribunal will consider your claims and may order your registered migration agent to refund fees. Tribunals with the power to do so are the:

States and territories without special tribunals

Some states and territories do not have special tribunals to help settle financial matters.

If you made a contract with your registered migration​ ​agent in one of these states or territories, you must apply for a refund with the: