Guides and resources
Consumer guide
Our Consumer guide tells you what a registered migration agent does. It also outlines the rules they must follow when they are helping you.
About the guide
Our guide tells you the standards and rules a registered migration agent must follow. This includes:
- how they give you immigration assistance
- the services they provide
- the fees they charge
The guide also tells you how you can complain if you are not happy with a registered migration agent.
Details of these rules and more, are in the Consumer Guide .
The Consumer guide in your language
Translations of the Consumer guide will be available on this page shortly.
Factsheet – Giving immigration assistance in Australia
The OMARA factsheet 'Giving immigration assistance in Australia' explains who can legally provide immigration assistance in Australia. This is a resource for consumers and the wider community on who can give immigration assistance lawfully.
The factsheet in your language
Translations of the factsheet will be available on this page shortly.
