Practice guides

​​​​As a registered migration agent you must work according to the rules in the Code of Conduct. Our practice guides will help you understand what is required of you.

Practice guides​

• Advertising
• Certifying documents
• Client confidentiality
• Clients' accounts
• Duties of registered migration agents to employees
  
• Fees and charges
• How to deal with disappointed clients
• If a complaint is made against you
• Is your client agreement clear?
• Maintaining a professional library
• Obligations regarding private information
• Reducing the number of fraudulent documents
• Registered migration agents and companies
• Representing clients at the AAT
• Returning documents to clients
• Tips on storing client information
• Who is your client?