Office of the Migration Agents Registration Authority

Research reports

From time to time the OMARA undertakes reviews or engages an external consultant to review aspects of our work. Reports from these reviews are available on this page.

Khoury Report 

In the interests of continuous improvement and to ensure our work reflects current best practice, in 2012 we engaged the Navigator Company to review and report on our complaints handling process.
Khoury Report (998 KB PDF)

Andrews CPD Research Report 

In 2012, we engaged the Andrews Group Pty Ltd to survey registered migration agents to seek their feedback on continuing professional development (CPD) following the substantial changes implemented in 2011.
Andrews CPD Research Report (216 KB PDF) 

English Language Survey

In June 2010, the OMARA invited all registered migration agents to participate in a survey about the proposal to introduce a strengthened English language requirement for agents. The survey was designed to identify the potential impact of the change and to give agents an opportunity to comment on the proposed transitional arrangements. The survey was conducted by independent research agency, Australian Survey Research, and the full report has been published. You might also want to refer to the current English level requirements and equivalencies applicable to initial applicants.
English language survey report (1.75MB PDF)
English language


Allen Report 

In May 2010, the OMARA engaged the Allen Consulting Group to review entry level requirements and the course framework for entry into the migration advice profession. This project incorporated a survey of all registered migration agents in Australia. A workshop with continuing professional development (CPD) providers was held on 27 October 2010 to discuss ideas for improving CPD. Information from the survey and feedback from an evaluation of CPD activities was circulated to participants. Workshop participants included representatives from CPD providers who had delivered CPD to registered migration agents in the past 12 months

The Allen Report recommended the development of a set of competency standards which describe the functional skills, attributes and knowledge that prospective agents must demonstrate before being registered. 
Allen Report (2.26MB PDF)

DeakinPrime CPD Review Report

In May 2010, the OMARA engaged DeakinPrime to conduct a review of the CPD scheme. The beginning of the report has frequently asked questions and answers, clarifying some common queries from registered migration agents.
DeakinPrime CPD Review Report (4.02MB PDF)