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How to complain about a CPD provider

​​​​​​​If you are unhappy with the quality of a CPD activity, you can make a complaint to OMARA. Depending on the type of complaint, we will investigate and act if required.​

The standards that CPD providers must meet are in the Migration Agents (CPD Activities, Approval of CPD Providers and CPD Provider Standards) Instrument 2026 (LIN 26/001).

If you have experienced poor quality CPD, you may decide not to attend activities delivered by that CPD provider in the future. There are many approved CPD providers to choose from.​​​​