2010–11 SNAPSHOT

Total number of registered migration agents: 4465 (down 0.4 per cent)

Commercially registered agents: 4188 (down 1.1 per cent)

Not-for-profit agents: 277 (up 12.6 per cent)

Agents with a legal practising certificate: 1264 (up 6.7 per cent)

Number of agents who have left the profession: 653 (up 15.8 per cent)

Percentage of agents who have never had a complaint against them: 75 per cent

519 complaints received, relating to 343 persons, 311 of whom are current or former registered migration agents

482 complaints finalised

8 sanction decisions, involving 41 complaints

471 continuing professional development activities delivered through 51 providers

Publications introduced: