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ORGANISATIONAL CHART & SECTIONS OF THE
OFFICE OF THE MARA
Figure 1: Organisational chart of the Office of the MARA
Registration and Client Services Section
- Maintains the official register of migration agents and forms, including online application forms.
- Assesses and decides applications for registration as a migration agent.
- Audits registered agents’ compliance with the Code of Conduct during the re-registration process.
- Provides information to the public through responding to telephone and email inquiries, developing information for the website and including information with application forms.
Professional Standards and Integrity Section
- Addresses consumer queries and their concerns relating to registered migration agents.
- Investigates and decides actions on complaints and where appropriate issues warnings and sanctions.
- Monitors the conduct of registered migration agents.
- Monitors the adequacy of the migration agents Code of Conduct.
Professional Development Section
- Assesses and approves CPD activity applications.
- Monitors and evaluates CPD activities.
- Liaises with CPD providers.
- Contributes to the development and implementation of reviews of entry level standards for registered migration agents.
Strategy and Business Section
- Ensures responsible financial management, effective business planning and the implementation of probity arrangements.
- Develops and delivers support services to the Office of the MARA and the advisory board.
- Co-ordinates the implementation of the recommendations of the review.
- Develops and implements the communications strategy.
