Structure and Functions of the Authority

Figure 1: Organisational chart of the Authority

Figure 1: Organisational chart of the Office of the MARA

Registration and Professional Development Section

  • Assesses the suitability of applicants to be registered as migration agents
  • Maintains the official register of migration agents
  • Monitors registered migration agents’ compliance with the code of conduct
  • Assesses continuing professional development (CPD) provider and activity applications
  • Applies quality assurance to CPD providers and activities
  • Reviews the CPD activity framework to address emerging needs
  • Contributes to the development of entry-level standards

Professional Standards and Integrity Section

  • Addresses consumer concerns relating to registered migration agents
  • Investigates complaints and, where appropriate, issues warnings and sanctions
  • Advises registered migration agents on their compliance with the code of conduct and makes recommendations to improve business practices

Business and Communications Section

  • Ensures responsible financial management, business planning and implementation of probity arrangements and provides other corporate governance functions
  • Provides secretariat and support services to the executive and advisory board
  • Develops and implements the communications strategy
  • Manages and maintains the Authority’s information technology system and website