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KEY PERFORMANCE INFORMATION AND OUTCOMES
The Authority reports against Immigration and Citizenship portfolio program 1.1.3: Visa and Migration—Office of the Migration Agents Registration Authority, Regulation of Migration Agents. The objectives of the Authority are to ensure that:
- consumers understand their rights and agents understand their obligations under the regulatory framework
- only suitable persons are registered as migration agents, and unsuitable persons are refused registration or re-registration
- registered migration agents maintain appropriate knowledge and skills to enable them to provide accurate and timely advice to consumers
- registered migration agents are monitored to ensure the integrity of their conduct and the quality of the immigration assistance provided to consumers
- consumers of the services of registered, or formerly registered, migration agents are provided with an efficient and effective complaint-handling service.
Performance information relating to the Authority’s deliverables and key performance indicators is reported in the Department of Immigration and Citizenship’s annual report. For convenience, this information is also reported at Appendix 8.
